The Jansunwai portal in Uttar Pradesh is a new, citizen-centered project that tries to deal with people’s problems and complaints in an effective way. The government of Uttar Pradesh started the site in 2012. It is a single place where people can report problems and ask for solutions in a clear and timely way.
The Jansunwai site is a link between the government and the people of Uttar Pradesh. It makes sure that people can talk to the government directly. People can make complaints about corruption, law and order, healthcare, education, infrastructure, public utilities, and other services and departments of the government through the portal. It’s available in both Hindi and English, so a lot of people can use it.
To make a complaint on the Jansunwai portal, people need to sign up by giving basic personal information like their name, address, and contact information. After registering, they can send in their complaint along with any papers or proof that back it up. The site gives each complaint a unique complaint ID that can be used to check on how the complaint is going.
When the government gets a complaint, the right department is told and the problem is looked into right away. The department has to take the right steps and come up with an answer within a certain amount of time. On the portal, there are daily updates about how the complaint is going. This makes sure that the system is open and accountable.
One of the best things about the Jansunwai site is that it is easy to use and easy to get to. It is made to be easy to use, even for people who don’t know much about technology. You can use desktop computers, laptops, and cellphones to get to the portal. There is also a specific mobile app for Android and iOS users, which makes it even more convenient and easy to use.
The Jansunwai site has made a big difference in making Uttar Pradesh’s government and public services better. It has made it easier for the government and the people to talk to each other, which has made it faster to solve problems and issues. By offering a platform that is open and accountable, the portal helps to reduce corruption and make sure that government works well.
Also, the Jansunwai site has helped make it so people don’t have to meet with government officials in person as much, especially during the COVID-19 pandemic. It has made it possible for people to file issues and try to solve them from the safety and comfort of their own homes, which has helped with social distance.
Notably, the success of the Jansunwai site in Uttar Pradesh has led other states in India to start similar programs. Several other states have used the Jansunwai site as a model for their own online grievance redressal portals because they know it helps improve public governance.
In conclusion, Uttar Pradesh’s Jansunwai portal is a good idea that has changed the way people connect with their government. It has helped improve governance, transparency, and accountability by giving people a digital way to file complaints and look for answers. The site has set a standard for other states in India to follow, showing how technology can help with public service delivery.